At MY MAMA AGENCY, we ensure clear communication and agreement on deliverables before commencing any project.
Due to the customized and creative nature of our digital marketing and social media services, time and resources are invested from the moment a project begins.
Once a project has commenced and initial strategy or creative work has been delivered, payments are generally non-refundable. If you wish to cancel a project before work has begun, please contact us immediately to discuss a potential partial refund of any advance payments, minus administrative fees.
Refunds will not be issued based on the performance of a campaign. We do not fabricate or guarantee specific marketing results, ROI, or engagement metrics.
If you have any questions about our refund policy, please contact us at contact@mamasagency.com.